E-Commerce Customer Retention Analysis
OLIST Brazilian Marketplace ยท 100K Orders
The Question
What drives customers to come back โ and which segments are worth retention spend?
The Approach
- Cleaned and joined a 100K-order relational dataset across orders, payments, reviews, and geography
- Built OLS and logistic regression models to identify repurchase drivers
- Segmented the customer base with RFM (Recency-Frequency-Monetary) analysis
- Translated model coefficients into concrete retention recommendations
Key Takeaway
Delivery experience and review scores dominate repurchase probability; a small high-value segment justifies targeted retention investment.